Cancelling or changing an order
If you no longer want the order or a detail is wrong, email us with the order number. Here is what you can do before and after the parcel is dispatched.
Last updated: 11/10/2026
Email us as soon as you can with the order number and tell us whether you want to cancel or which detail is wrong. What to do depends on whether we have dispatched the parcel yet; the order page and the dispatch email show this.
Before we dispatch the parcel
- Cancelling: you can exercise your right of withdrawal from the conclusion of the contract until you receive the parcel. A clear statement by email with the order number is enough, or you can fill in the withdrawal form.
- Wrong address or phone number: send us the order number and the correct details.
- Billing details: you can ask for a change until the invoice is issued.
If the parcel is already on its way
- The tracking link in the dispatch email shows where the parcel is.
- If you no longer want the item, accept the parcel and start a return from the order page. You can withdraw within 14 days of receipt; our voluntary return period is 30 days in total.
- If the address is wrong, email us with the order number and the correct address.
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