Returning an item, step by step
Tell us which item you want to return, then prepare the parcel using the instructions you receive.
Last updated: 13/10/2026
If you change your mind, start a return with your order details. Our voluntary return period is 30 days in total from receipt, subject to its conditions. It does not add to the statutory 14-day withdrawal period or reduce your legal rights. The withdrawal notice explains deadlines and exceptions.
From request to posting
- Open your order page with the Order status button in the confirmation email, or from the orders in your account, and choose Start a return. You do not need to sign in; the email address used for the order is enough.
- Gather the product and its accessories. Pack them so they cannot move around or become damaged in transit.
- In Hungary we provide a free return label; follow the instructions you receive and keep proof of posting. If you send the item another way at your own cost instead of using the label, that cost is not refunded.
- If we delivered your order outside Hungary, you pay the return postage. Send the parcel with any carrier to AppForge Solution Kft., Pallag utca 30., 2120 Dunakeszi, Hungary, write the return reference from our instructions on it and keep proof of posting.
Can I choose a different colour instead?
We handle the return and the new purchase separately. Identify the item you are returning and select the new colour in a separate order.
Can I return an opened package?
Opening the outer box does not by itself remove withdrawal rights. Handling beyond necessary inspection can cause diminished value, and some opened hygiene-sealed goods can be exempt. See the withdrawal notice for details.
When do I get my money back?
If you withdraw, we refund you within 14 days of your withdrawal statement at the latest. We may wait until the parcel or your proof of posting reaches us.
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