Filter subscription terms

This document is part of the terms and conditions and sets out the special rules of the filter subscription. Where it is silent, the terms and conditions apply.

1. The filter subscription

The filter subscription is a contract of sale for an indefinite period for the delivery, every 120 days, of the LAICA Classic (multi-flux) F0A3 water filter cartridge that fits the Fashion by Berlinger Haus hot water dispenser (FTV0187, FTV0188). It can be taken out by a private person in the Hungarian shop, for a delivery address in Hungary or a GLS collection point there, also without a customer account.

2. Information before you order

On the subscription page you choose whether each box holds 4 or 8 filters, and whether GLS brings the box to your door, to a GLS parcel shop or to a GLS parcel locker. We offer only a box size our stock covers for the first box. Before you send the order, the page shows directly above the button the name of the product, the price of the box, the delivery charge, the total payable per box including VAT, the frequency (every 120 days), the day and amount of the first and of the next charge, the way of payment, how you are notified, the term, and how to cancel and how to withdraw. The total payable per box covers every cost of that box; no other charge applies.

3. The price

The price of the box and the delivery charge are fixed when the subscription starts and can change only under section 12. The shop's promotions do not affect the subscription: the start or end of a promotion does not change the price, no coupon code, automatic basket reduction or gift item given with a purchase applies to a subscription box, and no loyalty points are earned or redeemed on one.

4. Payment and saving the card

The subscription can be paid by card only, through the payment provider Stripe; cash on delivery and other payment methods are not available. The same product can also be bought as a one-off order, with cash on delivery. When you send the order, you give with a separate tick box a mandate for Stripe to save your card and for the seller to charge it with the amount payable per box, before each box is dispatched and on the day announced in advance, for as long as the subscription runs. You pay for the first box by card in the step after the order; the card is saved with that payment, and the card issuer may ask for strong customer authentication (3D Secure) for it. The seller starts the later charges without your involvement. If the bank asks for approval of a later charge too, we email you a link where you can approve the payment. The seller never sees or stores the full card number or the security code; from Stripe it receives only the card's identifier, brand, last four digits, expiry date, issuing country and type (credit or debit), and a fingerprint derived from the card number that cannot be turned back into it. The card saved for the subscription is not used for any other purchase.

5. When the contract is made

You start the subscription, after viewing the summary, with the button marked "Subscribe with obligation to pay"; pressing it creates an obligation to pay. The subscription starts once the first box has been paid; we send a confirmation by email, and the contract is made when it reaches you. The confirmation carries the subscription identifier, the details listed in section 2 and, as attachments, the terms and conditions, these terms and the withdrawal notice with the model form. If the first box is not paid, no subscription is made, and the order of the first box is cancelled after 48 hours.

6. Notice before every charge

From the second box on, we email you at least 7 days before every charge the day and amount of the charge, the card to be charged and the delivery address or collection point. If the day of the charge is not a dispatch day, the charge moves to the next dispatch day, and the notice says so. The confirmation of the subscription, the notice and the emails about a charge or a failed charge belong to the performance of the subscription, contain no advertising, and cannot be unsubscribed from separately while the subscription runs.

7. Changes

Until the end of the day before the charge (23:59 Budapest time) you can, without signing in, with the "Manage subscription" button of any subscription email, skip the next box or move the day of the charge to another dispatch day: earlier, at the soonest to the day the manage page names, which is at least 8 days after the change, or later, at most 8 weeks after the original day. When you skip a box, the next charge falls 120 days after the day of the skipped box or, if that is not a dispatch day, on the next dispatch day. A change of delivery address or collection point can be requested by replying to any subscription email or by emailing customer service, and we make it before the next charge. If a change alters the amount payable per box, we tell you the new amount before the change and apply it only once you have approved it. We confirm every change by email; the charge is made with the confirmed details.

8. Delivery, out of stock

We dispatch the box after the charge has succeeded. Every box is a separate order with its own order number and its own invoice sent electronically; section 9 of the terms and conditions governs delivery and the passing of risk. If the product is out of stock on the day of the charge, we do not charge the card, we tell you by email, and we charge and dispatch the box when the goods arrive; if that does not happen within 14 days of the day of the charge, the box is skipped without a charge. If the collection point you chose has closed, we ask you by email before the charge to choose another; if you have not chosen one by the day of the charge, the box is skipped without a charge.

9. Failed charge

If a charge fails, the box is not dispatched and we tell you by email. We repeat the charge once, 2 days later, unless the bank asks for approval or the card cannot be used; then we email you a link to approve the payment or to enter a new card. If it has still not succeeded within 5 days of the day of the charge, the box is skipped and the subscription is paused until you enter a new card or cancel the subscription. No fee is charged for a failed charge.

10. Term and cancellation

The subscription runs for an indefinite period, with no minimum term. You can cancel it at any time, without giving a reason and at no cost: without signing in, with the "Manage subscription" button of any subscription email or with a manage link you request on the subscription page by entering your email address, or by emailing customer service. A cancellation takes effect at once: there is no further charge, and the card is detached and never charged again. If a box was already charged at the time of cancellation and we have not yet begun to prepare it for dispatch, we dispatch it or, if you so choose, do not dispatch it and refund its price; a box already prepared for dispatch or dispatched falls under withdrawal (section 11) or the voluntary return of section 10 of the terms and conditions. If a charge is in progress at the moment of cancellation and succeeds, the amount is refunded automatically. We confirm the cancellation by email.

11. Withdrawal

As a consumer you may withdraw from the subscription without giving a reason. The withdrawal period expires after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the first good. You may also exercise the right of withdrawal before the first box arrives. Withdrawal covers the whole subscription: the subscription ends, there is no further charge, and the rules of the withdrawal notice apply to the first box. In the "Withdraw from contract" function, give the subscription identifier or the order number of the first box. Receiving later boxes does not start the withdrawal period again; they fall under the voluntary return of section 10 of the terms and conditions.

12. Price changes

The seller may change the price of the box or the delivery charge only because of a change in the purchase price of the product, in the carrier's charge, or in VAT or another public charge laid down by law. We tell you of a price increase, or of a change of these terms that affects the subscription, by email at least 30 days before the first charge it affects, with the reason. We charge a higher price or under changed terms only if you expressly accept it with the button in the notice. If you have not accepted it by the end of the day before the first charge it affects, the subscription ends without a charge, and we tell you so by email. A price decrease applies, with notice, from the next charge.

13. Termination by the seller

The seller may terminate the subscription by email with 30 days' notice. If we can no longer deliver the product at all, we end the subscription with an email notice; there is then no further charge, and the price of a box already charged but not dispatched is refunded.

14. Data protection

The processing connected with the subscription is described in the rows of section 3 of the privacy notice that begin with "Filter subscription", saving the card and the charges in its item on Stripe in section 4. The version number and the effective date of this document are shown at the top of the page.