Skip to content

You can see the available delivery methods at checkout.

30-day returns

Choose a language

Only the language of the page changes. Prices, VAT and delivery follow the country, which you choose separately.

Where should we deliver?

The country sets the currency, the VAT and the delivery options. You choose the language separately.

Help

Cancelling or changing an order

If you no longer want the order or a detail is wrong, email us with the order number. Here is what you can do before and after the parcel is dispatched.

Last updated: 11/10/2026

Email us as soon as you can with the order number and tell us whether you want to cancel or which detail is wrong. What to do depends on whether we have dispatched the parcel yet; the order page and the dispatch email show this.

Before we dispatch the parcel

  • Cancelling: you can exercise your right of withdrawal from the conclusion of the contract until you receive the parcel. A clear statement by email with the order number is enough, or you can fill in the withdrawal form.
  • Wrong address or phone number: send us the order number and the correct details.
  • Billing details: you can ask for a change until the invoice is issued.

If the parcel is already on its way

  • The tracking link in the dispatch email shows where the parcel is.
  • If you no longer want the item, accept the parcel and start a return from the order page. You can withdraw within 14 days of receipt; our voluntary return period is 30 days in total.
  • If the address is wrong, email us with the order number and the correct address.

Was this answer helpful?

Official complaint bodies

Nemzeti Kereskedelmi és Fogyasztóvédelmi Hatóság (NKFH)
At first instance the consumer protection department of the county or Budapest government office competent for the consumer's place of residence acts; kormanyhivatal.hu lists the offices and their contact details.1122 Budapest, Városmajor utca 35.+36 80 310 020ugyfelszolgalat@nkfh.gov.hunkfh.gov.hu
Zala Vármegyei Kormányhivatal Közlekedési, Műszaki Engedélyezési és Fogyasztóvédelmi Főosztály, Fogyasztóvédelmi Osztály
The consumer protection authority competent for the seller's registered seat (Bagod).8900 Zalaegerszeg, Pintér Máté u. 22.+36 92 510 530fogyasztovedelem.zala@zala.gov.hukormanyhivatalok.hu/kormanyhivatalok/zala
Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály
The consumer protection authority competent for the seller's Budapest customer service office.1117 Budapest, Prielle Kornélia utca 4/b.+36 1 450 2598fogyasztovedelem@bfkh.gov.hukormanyhivatalok.hu/kormanyhivatalok/budapest
Győr-Moson-Sopron Vármegyei Kereskedelmi és Iparkamara által működtetett Békéltető Testület
The arbitration board competent for the seller's registered seat (Zala county). On request the hearing can also be held in Zalaegerszeg.9022 Győr, Szent István út 10/APostal address: 9022 Győr, Szent István út 10/A+36 96 520 217bekelteto.testulet@gymsmkik.hubekeltetesgyor.hu
Budapesti Békéltető Testület
The arbitration board for the seller's Budapest customer service office. The consumer may also choose the board competent for their own place of residence; bekeltetes.hu lists all of them.1016 Budapest, Krisztina krt. 99. III. em. 310.Postal address: 1253 Budapest, Pf.: 10.+36 1 488 2131bekelteto.testulet@bkik.hubekeltet.bkik.hu
Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
1055 Budapest, Falk Miksa utca 9-11.Postal address: 1363 Budapest, Pf.: 9.+36 1 391 1400ugyfelszolgalat@naih.hunaih.hu
Menu
Account

Kitchen

Home

Ideas

Where should we deliver?

The country sets the currency, the VAT and the delivery options. You choose the language separately.

Added to your basket

    Open the basket

    We use cookies. Do you allow them?

    Details