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Last updated: 17/09/2026

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Official complaint bodies

Nemzeti Kereskedelmi és Fogyasztóvédelmi Hatóság (NKFH)
At first instance the consumer protection department of the county or Budapest government office competent for the consumer's place of residence acts; kormanyhivatal.hu lists the offices and their contact details.1122 Budapest, Városmajor utca 35.+36 80 310 020ugyfelszolgalat@nkfh.gov.hunkfh.gov.hu
Zala Vármegyei Kormányhivatal Közlekedési, Műszaki Engedélyezési és Fogyasztóvédelmi Főosztály, Fogyasztóvédelmi Osztály
The consumer protection authority competent for the seller's registered seat (Bagod).8900 Zalaegerszeg, Pintér Máté u. 22.+36 92 510 530fogyasztovedelem.zala@zala.gov.hukormanyhivatalok.hu/kormanyhivatalok/zala
Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály
The consumer protection authority competent for the seller's Budapest customer service office.1117 Budapest, Prielle Kornélia utca 4/b.+36 1 450 2598fogyasztovedelem@bfkh.gov.hukormanyhivatalok.hu/kormanyhivatalok/budapest
Győr-Moson-Sopron Vármegyei Kereskedelmi és Iparkamara által működtetett Békéltető Testület
The arbitration board competent for the seller's registered seat (Zala county). On request the hearing can also be held in Zalaegerszeg.9022 Győr, Szent István út 10/APostal address: 9022 Győr, Szent István út 10/A+36 96 520 217bekelteto.testulet@gymsmkik.hubekeltetesgyor.hu
Budapesti Békéltető Testület
The arbitration board for the seller's Budapest customer service office. The consumer may also choose the board competent for their own place of residence; bekeltetes.hu lists all of them.1016 Budapest, Krisztina krt. 99. III. em. 310.Postal address: 1253 Budapest, Pf.: 10.+36 1 488 2131bekelteto.testulet@bkik.hubekeltet.bkik.hu
Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
1055 Budapest, Falk Miksa utca 9-11.Postal address: 1363 Budapest, Pf.: 9.+36 1 391 1400ugyfelszolgalat@naih.hunaih.hu
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