Taking back electrical waste

1. What we take back

When you buy a new electrical or electronic appliance and we deliver it to your door in Hungary, we take back a used appliance of the same kind and quantity, one for one and free of charge, at the delivery address (the WEEE Directive 2012/19/EU as transposed in Hungary). It does not matter where or when you bought the old appliance, only that it serves the same purpose as the new one (a kettle for a kettle, a hair dryer for a hair dryer). Collection at the delivery address applies to deliveries in Hungary. New orders for electrical appliances with delivery to the Netherlands are temporarily unavailable until a free take-back service is operational. Section 2/A applies to earlier purchases delivered to the Netherlands.

2. How to ask for it

For a delivery in Hungary, ask customer service by email at info@home.fashiontv.com for the free collection of your old electrical appliance of a similar kind, before or after you order; give the order number if you already have it and say what appliance you are handing over. With home delivery, when the collection was arranged before the delivery, the courier takes the old appliance on delivery; for a request that arrives later we arrange the collection separately. Please have the old appliance ready: emptied, cleaned and, where possible, packed in the new appliance's box or another closed package. At a parcel point or locker the courier cannot take an appliance; use the options in section 4, or we arrange the collection separately.

2/A. Appliances delivered to the Netherlands

New orders for electrical appliances with delivery to the Netherlands are temporarily unavailable until a free take-back service is operational. Your free one-for-one take-back right for earlier purchases remains unchanged for an old appliance of the same kind and quantity as the new one (article 4 of the Dutch Regeling afgedankte elektrische en elektronische apparatuur).

For an earlier order, ask customer service for take-back by email at info@home.fashiontv.com; give the order number and say which appliance you wish to hand over, so that we can agree how to hand it over free of charge. Do not send the old appliance to our Hungarian return address.

In the Netherlands, municipal collection points (milieustraat) and shops accepting electrical appliances also offer drop-off options, subject to their own acceptance conditions. This is an additional voluntary option and does not replace your take-back right against us.

3. What the crossed out bin means

Electrical waste must not go into household waste. The crossed out wheeled bin on the product or its packaging means the appliance has to be collected separately at the end of its life, because it contains hazardous and recyclable materials. Appliances we take back are handed to a licensed waste operator, and we keep a record of the quantities collected.

4. Other ways to hand one in

You can also hand in a used appliance free of charge at the civic amenity site where you live, at the electronics collection of a municipal clearance, and at the collection points of the concession company MOHU MOL Hulladékgazdálkodási Zrt. that runs the Hungarian extended producer responsibility system. Many shops take small appliances without a purchase.

5. Packaging and producer responsibility

For the packaging used in delivery the seller meets its duties under the Hungarian extended producer responsibility system through the concession company (MOHU MOL Hulladékgazdálkodási Zrt.). Please put the packaging (paper, film, filler) into separate collection.

6. Contact

Write to info@home.fashiontv.com or call +36 30 583 1091 with any question.