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Only the language of the page changes. Prices, VAT and delivery follow the country, which you choose separately.

Returning an item, step by step

Tell us which item you want to return, then prepare the parcel using the instructions you receive.

Last updated: 20/09/2026

If you change your mind, start a return with your order details. Our voluntary return period is 30 days in total from receipt, subject to its conditions. It does not add to the statutory 14-day withdrawal period or reduce your legal rights. The withdrawal notice explains deadlines and exceptions.

From request to posting

  1. Open the order in your account and start a return. For a guest order, contact support with the order number and item name.
  2. Gather the product and its accessories. Pack them so they cannot move around or become damaged in transit.
  3. We provide a free return label; follow the instructions you receive and keep proof of posting.

Can I choose a different colour instead?

We handle the return and the new purchase separately. Identify the item you are returning and select the new colour in a separate order.

Can I return an opened package?

Opening the outer box does not by itself remove withdrawal rights. Handling beyond necessary inspection can cause diminished value, and some opened hygiene-sealed goods can be exempt. See the withdrawal notice for details.

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Official complaint bodies

Nemzeti Kereskedelmi és Fogyasztóvédelmi Hatóság (NKFH)
At first instance the consumer protection department of the county or Budapest government office competent for the consumer's place of residence acts; kormanyhivatal.hu lists the offices and their contact details.1122 Budapest, Városmajor utca 35.+36 80 310 020ugyfelszolgalat@nkfh.gov.hunkfh.gov.hu
Zala Vármegyei Kormányhivatal Közlekedési, Műszaki Engedélyezési és Fogyasztóvédelmi Főosztály, Fogyasztóvédelmi Osztály
The consumer protection authority competent for the seller's registered seat (Bagod).8900 Zalaegerszeg, Pintér Máté u. 22.+36 92 510 530fogyasztovedelem.zala@zala.gov.hukormanyhivatalok.hu/kormanyhivatalok/zala
Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály
The consumer protection authority competent for the seller's Budapest customer service office.1117 Budapest, Prielle Kornélia utca 4/b.+36 1 450 2598fogyasztovedelem@bfkh.gov.hukormanyhivatalok.hu/kormanyhivatalok/budapest
Győr-Moson-Sopron Vármegyei Kereskedelmi és Iparkamara által működtetett Békéltető Testület
The arbitration board competent for the seller's registered seat (Zala county). On request the hearing can also be held in Zalaegerszeg.9022 Győr, Szent István út 10/APostal address: 9022 Győr, Szent István út 10/A+36 96 520 217bekelteto.testulet@gymsmkik.hubekeltetesgyor.hu
Budapesti Békéltető Testület
The arbitration board for the seller's Budapest customer service office. The consumer may also choose the board competent for their own place of residence; bekeltetes.hu lists all of them.1016 Budapest, Krisztina krt. 99. III. em. 310.Postal address: 1253 Budapest, Pf.: 10.+36 1 488 2131bekelteto.testulet@bkik.hubekeltet.bkik.hu
Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
1055 Budapest, Falk Miksa utca 9-11.Postal address: 1363 Budapest, Pf.: 9.+36 1 391 1400ugyfelszolgalat@naih.hunaih.hu
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