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If something did not go the way you expected, tell us here. We confirm the complaint by email at once and answer in writing, on its merits, within 30 days.

What happened, when, and what you would like as a remedy. At least 20 characters.

If it concerns an order. You find it in the confirmation email; it starts with FSH.

We send the confirmation and the answer to this address.

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A photo, the invoice or another document: up to 5 files of 8 MB each (JPG, PNG, WebP, PDF).

We keep the complaint and the answer for 3 years under the Consumer Protection Act.

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Where should we deliver?

The country sets the currency, the VAT and the delivery options. You choose the language separately.

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