# Account, sign-in and personal details
> Last updated: 2026-09-17

Canonical URL: https://home.fashiontv.com/eu/segitseg/account-and-data

You do not need an account to buy. If you have one, sign in to find your orders and saved details. When sign-in fails, start with the same email address and sign-in method you used previously.

## If you cannot sign in

1. For password sign-in, use the forgotten-password option to request a new setup link. Check your spam folder too.
2. If you previously used an external account or another sign-in method, try that method first.
3. The account’s privacy section lets you request a data export or deletion. It and the privacy notice explain request status and data that must be retained.

### Does deleting the account remove every purchase record?

Not necessarily. Certain billing and case records must be kept by law. We explain their handling when processing the deletion request.

### Must I delete my account to stop newsletters?

No. Use the unsubscribe link in the marketing email. Necessary notifications about an order can still arrive afterwards.