Statutory rights and commercial guarantee

1. Conformity of the goods

Where the goods are not as agreed you have conformity rights against the seller for 2 years from delivery (Directive (EU) 2019/771 as transposed). You may ask for repair or replacement unless the remedy you chose is impossible or disproportionately costly compared with the other. Where we have not undertaken repair or replacement, cannot carry it out within a reasonable time and without significant inconvenience to you, or the fault reappears, you may ask for a proportionate price reduction or end the contract. A minor lack of conformity does not entitle you to end the contract.

For the first year after delivery you need only report the fault: a lack of conformity appearing in that period is presumed to have existed at delivery. After a year you have to show that the cause existed at delivery. Report a fault without delay after discovering it, and within two months at the latest. Several member states give the consumer longer than these minimums, and your own country's rule applies where it is more favourable.

2. Claims against the producer

Where the fault is in the product itself you may also go directly to the producer or the distributor and ask for repair or replacement, for 2 years from the day the producer placed the product on the market; you have to prove the fault. You cannot pursue a claim against the producer and a conformity claim against the seller for the same fault at the same time. The producer's details are on the product page and the packaging.

3. The mandatory guarantee under Hungarian law

In the Hungarian market, the mandatory commercial guarantee of Hungarian Government Decree 151/2003. (IX. 22.) covers the new durable goods listed in Annex 1 of Decree 10/2024. (VI. 28.) IM, which in our range are the electrically powered household appliances, small kitchen appliances, personal care devices and audio devices, once the selling price reaches the lower band. It covers the consumer and a micro, small or medium sized business buying outside its economic activity. The guarantee period starts on the day the goods are handed over.

The guarantee period is extended by the time you could not use the goods because of the fault (from the report to the return of the repaired goods). On replacement, or the replacement of a significant part, the guarantee starts again for the replaced goods or part. Goods that are not electrical (pots, pans, knives, cutlery, containers) carry no mandatory guarantee; the voluntary guarantee of point 3/A, your conformity rights and the claims against the producer apply to them.

3/A. Voluntary guarantee on goods that are not electrical

In the Hungarian market, for goods outside the mandatory guarantee whose selling price shown on the product page, before any coupon or basket discount, is at least 10 000 Ft, the seller gives a voluntary guarantee of 12 months under section 6:171 of the Hungarian Civil Code. The guarantee period starts on the day the goods are handed over. This guarantee applies to orders placed from 2026-10-05; for earlier orders the guarantee period stated when the order was placed applies.

Under this guarantee we repair or replace the faulty goods, as you choose; where neither is possible, we refund the price. The invoice proves the guarantee, you claim it as described in point 6, and the deadlines of point 5 apply to these goods too. We are released from the guarantee if we prove that the cause of the fault arose after handover, for instance from improper use or natural wear. No certificate is issued for this guarantee; we attach this notice to the confirmation of an order that contains such goods.

The guarantee does not affect your statutory rights: where the goods are not as agreed, your conformity rights under point 1 apply free of charge and independently of the guarantee for 2 years from delivery. The guarantor is AppForge Solution Korlátolt Felelősségű Társaság, 8992 Bagod, Vasút utca 7.

4. The guarantee certificate

Within the mandatory guarantee, up to and including the threshold of 100 000 Ft (Hungarian law) no separate certificate is issued: the guarantee is claimed against the proof of payment, that is the invoice, and after delivery we email a notice of the guarantee period and of how to claim. Above the threshold we issue an electronic guarantee certificate, emailed no later than the day after handover and downloadable from the account and the order status page for the whole guarantee period. The certificate names the seller and the goods, the handover date, the guarantee period, your rights and their deadlines, the repair service and the arbitration board.

5. Deadlines once you claim under the guarantee

• If within 3 working days of delivery you report that the goods are faulty and the fault prevents normal use, the goods are replaced (not repaired) within 8 days.
• We aim to complete a repair or replacement within 15 days of the report; if it will take longer, we tell you the expected time.
• Where a repair is not done within 30 days of the report, we replace the goods or refund the price within 8 days of that deadline passing.
• Where the goods cannot be repaired, we replace them or refund the price within 8 days of establishing that.
• Where the goods fail again after the third repair and you do not ask for another repair, we replace them or refund the price within 8 days.

6. Where and how to claim

Report the fault in the "Returns and guarantee" section of your account or, as a guest, on the order status page: select the item, describe the fault, attach a photograph, give the serial number and say which remedy you want (repair, replacement, price reduction, termination). You can also report it by email to info@home.fashiontv.com, by telephone and by post. Repair service: the seller's own customer service (1054 Budapest, Szabadság tér 7. (Bank Center), info@home.fashiontv.com), which arranges the repair with the manufacturer's service partner.

A record of the report is drawn up as Hungarian law requires, a copy is emailed to you at once and it is kept for 3 years. Where we cannot state our position at once, we do so in a verifiable way within 5 working days, with reasons and the arbitration board's details if we reject the claim. For goods taken in for repair you receive a receipt naming the goods, the date taken in and the expected return date.

7. Costs

The transport costs of a conformity or guarantee claim are ours: we provide a free label to send the goods in, and the repaired or replaced goods are delivered back free of charge. If the claim proves unfounded (the fault falls outside conformity and the guarantee, for instance because it was caused by misuse), we tell you so in the record and in writing with reasons; no fee is charged for the examination even then.

8. Disputes

Over a rejected claim you may turn to the arbitration body competent for the seller's seat: Győr-Moson-Sopron Vármegyei Kereskedelmi és Iparkamara által működtetett Békéltető Testület, 9022 Győr, Szent István út 10/A, telephone: +36 96 520 217, email: bekelteto.testulet@gymsmkik.hu, website: https://bekeltetesgyor.hu; to the body competent where you live, to the consumer protection authority and to the courts. Neither the guarantee nor the conformity rules affect your statutory rights.