Skip to content

You can see the available delivery methods at checkout.

30-day returns

Choose a language

Only the language of the page changes. Prices, VAT and delivery follow the country, which you choose separately.

Where should we deliver?

The country sets the currency, the VAT and the delivery options. You choose the language separately.

Help

Choose a language

Only the language of the page changes. Prices, VAT and delivery follow the country, which you choose separately.

Guarantees and faulty-goods rights

If something is wrong, gather the purchase details and a description of the fault. We can help with the next step.

Last updated: 17/09/2026

Statutory rights cover goods that do not meet the contract, while a guarantee can provide additional cover for a particular product. You do not need to choose a legal category before reporting the fault: describe the problem and we will help with the process. Product documents and consumer information explain the applicable terms.

Before reporting a fault

  1. Find the order number or proof of purchase. Keep any electronic guarantee document at hand too.
  2. Describe when the fault appeared and how it affects use. You can include a photo of visible damage.
  3. After the report, we explain the next step. If we ask you to send the product in, pack it according to the instructions provided.

Must I keep the original box?

The original box is not a condition for reporting a statutory claim. Suitable protective packaging is still needed if the product has to travel.

Can I report faults only on electrical products?

No. Statutory rights concerning faulty goods can apply to other products too. We assess the case using the product and purchase details.

Was this answer helpful?

Official complaint bodies

Nemzeti Kereskedelmi és Fogyasztóvédelmi Hatóság (NKFH)
At first instance the consumer protection department of the county or Budapest government office competent for the consumer's place of residence acts; kormanyhivatal.hu lists the offices and their contact details.1122 Budapest, Városmajor utca 35.+36 80 310 020ugyfelszolgalat@nkfh.gov.hunkfh.gov.hu
Zala Vármegyei Kormányhivatal Közlekedési, Műszaki Engedélyezési és Fogyasztóvédelmi Főosztály, Fogyasztóvédelmi Osztály
The consumer protection authority competent for the seller's registered seat (Bagod).8900 Zalaegerszeg, Pintér Máté u. 22.+36 92 510 530fogyasztovedelem.zala@zala.gov.hukormanyhivatalok.hu/kormanyhivatalok/zala
Budapest Főváros Kormányhivatala Fogyasztóvédelmi Főosztály
The consumer protection authority competent for the seller's Budapest customer service office.1117 Budapest, Prielle Kornélia utca 4/b.+36 1 450 2598fogyasztovedelem@bfkh.gov.hukormanyhivatalok.hu/kormanyhivatalok/budapest
Győr-Moson-Sopron Vármegyei Kereskedelmi és Iparkamara által működtetett Békéltető Testület
The arbitration board competent for the seller's registered seat (Zala county). On request the hearing can also be held in Zalaegerszeg.9022 Győr, Szent István út 10/APostal address: 9022 Győr, Szent István út 10/A+36 96 520 217bekelteto.testulet@gymsmkik.hubekeltetesgyor.hu
Budapesti Békéltető Testület
The arbitration board for the seller's Budapest customer service office. The consumer may also choose the board competent for their own place of residence; bekeltetes.hu lists all of them.1016 Budapest, Krisztina krt. 99. III. em. 310.Postal address: 1253 Budapest, Pf.: 10.+36 1 488 2131bekelteto.testulet@bkik.hubekeltet.bkik.hu
Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
1055 Budapest, Falk Miksa utca 9-11.Postal address: 1363 Budapest, Pf.: 9.+36 1 391 1400ugyfelszolgalat@naih.hunaih.hu
Menu

Kitchen

Beauty

Home

Lifestyle

Ideas

Added to your basket

    Open the basket