# A damaged or faulty product
> Last updated: 2026-09-17

Canonical URL: https://home.fashiontv.com/eu/segitseg/faulty-product

Tell us if a product arrived damaged or is not working properly. Describe when the problem appeared and what happens during use. Stop using the appliance if there are signs of an electrical fault. You do not need to diagnose the cause yourself before reporting it.

## Have these details ready

1. Your order number and product name. Include the selected colour if you bought several similar items.
2. A short description: for example, it will not switch on, leaks, has a broken part or makes a different sound than before.
3. Photograph visible damage if possible. For transport damage, include the packaging; you can also send any report made with the carrier.

### What happens after I report it?

We explain the next step and whether the product needs to be sent in. Follow the packing and sending information in our reply.

### Can I report it without photos or a carrier report?

Yes. These can help explain the problem, but send the order details and your description even if you do not have them.